Shipping policy
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the United States. No minimum purchase is required.
Where do you ship?
We offer free shipping within the United States. We also provide worldwide shipping to selected international destinations with shipping rates calculated at checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days. During peak seasons or holidays, processing times may be slightly longer.
How long does shipping take?
Most orders are delivered within:
Standard Shipping (USA): 5–12 business days
International Shipping: 7–20 business days
Delivery times may vary depending on your location, customs processing, and carrier conditions.
Will I receive a tracking number?
Yes. Once your order has been shipped, you'll receive a confirmation email containing your tracking information so you can monitor your package every step of the way.
My tracking hasn't updated. Is something wrong?
Tracking information may take 24–48 hours to appear after your order has been shipped. If your tracking hasn't updated after this period, please contact us and we'll be happy to assist.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. Once an order has been processed or shipped, we may no longer be able to modify it.
What if my package is delayed?
While most orders arrive within the estimated timeframe, occasional delays caused by weather, carrier issues, holidays, or high shipping volumes can occur. We appreciate your patience and will do our best to assist if your shipment experiences unexpected delays.
What happens if my package is lost or arrives damaged?
If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible with your order number and photos (if applicable). We'll work with the carrier to help resolve the issue promptly.
How can I contact customer support?
If you have any questions regarding your order or shipment, please contact us at:
Email: support@atlasforgegear.com
Our team is here to help and will respond as quickly as possible.